中華電信網路斷線記

6月,真是個多事之秋呀…歷經了斷電話、斷網路…(而且一斷就斷了近1個月…)考試…連續一個月沒下雨………


其實我現在看了一下好像也還好耶……囧


來說一下有關於網路斷掉的經過好了…

好像是6月5日還6日的事情了吧?其實在那之前,我的網路偶爾會出現瞬斷的情形,也就是瞬間會斷線,可是又會馬上連上線…雖然如此,可能對於瀏覽網頁還是沒什麼影響,只是BBS會被迫斷線,必須手動才能連上線…

一開始我還以為是IP分享器或是變壓器過熱造成的輕微當機,因為之前讀書的時候也有發生過類似的問題,那個時候是把數據機、IP分享器(當然數據機和IP分享器還沒有結合)和變壓器關掉、拔起來,讓它們休息一下,的確之後瞬斷的問題就消失了,所以沒用網路的時候,我就會讓它休息一下,把開關關掉,然後把變壓器拔起來…

結果…5日還6日的16點多吧?網路斷掉了…不過這次斷有點久,所以我就索性把電腦關了,然後用簡訊通知了剛剛msn聊到一半的u咪醬講說網路斷線的事情,就上樓把分享器關掉,變壓器拔起來。

結果沒想到從那天開始,網路就沒再好過了!!o o

一開始我以為是沒有繳帳單的關係吧?(我有打123過去確認的確有未繳的帳單)

可是過了幾天,帳單都繳清了,怎麼網路還沒恢復!!

這個時候,沒辦法了,只好尋求障礙申告的途徑了…

這也應該是我第一次了解到障礙申告的順序吧…其實中華電信的障礙申告主要有分3個關卡,第一個關卡是中華電信那邊的主伺服器;第二個關卡我不是很清楚,不過我確定不是我們家附近的那個中華電信裝置,(那個東西要怎麼稱呼呀?)我想可能是中華電信各地的準伺服器吧;第三關才是我們家附近的中華電信裝置,一直到我們屋前的裝置。(又一個不知道如何稱呼的東西…)


首先的第一關:
其實就是最簡單的,電話障礙申告…家用電話直撥123,然後仔細聽語音的步驟就可以了。測試之後,語音說我們家的電話正常…根本就是有問題…因為我有拿我房間絕對可以打電話的電話拿來接我哥房間的電話線,可是不能通!沒辦法之下,只好打去客服詢問了…

客服接通了,接電話的是個男客服。首先我先很簡單地把我這邊的問題描述一遍,也有把網路和電話線的部分跟男客服講,不過我總覺得那位男客服似乎對於中華電信的線路很有信心似的,一直把問題推給我,認為是我的分歧器(我有點聽不懂他說什麼,不過確定是三個字,分X器。至於分歧器,講白一點就是把電話線一分為二的轉接器,一頭接電話、一頭接IP分享器)的問題,讓我覺得那位男客服講話真的很白X。不過後來還是說要幫我查中間的線路…問了一下才知道中間的線路並不是我們家這邊…orz,而是我們家我家和主伺服中間,反正就如上面說的是一個我不知道的地方就是了…

而那位白X的男客服也說要我留下電話,之後會以電話通知,我留了家用電話。


第二關:
那位白X的男客服其實說隔天就會請他們的師傅幫我查中間的線路,而且我想,我都留了電話了,如果查出問題應該會主動跟我講吧?

我只能說我居然會這麼天真…他老大過了3天還4天都還沒有通知我……

你會說可能會在我不在家的時候call進來吧?我先說唷…第1天,我可是一整天都沒有出門喔!!之後的2~4天,我也都是以最低限度地,降低了我的出門時間,增加自己待在房內的時間…當然或許有可能真的漏接電話了吧……那我真的認了……囧

一直到最後我實在是受不了了,在第3天還第4天的23、24點,打電話去給了客服人員…雖然u咪醬叫我明天再打…不過實在是受不了了…XD(反正中華電信的客服電話是24小時的嘛…)

打了過去,是位女客服。其實我在打客服前想說,如果接的人是之前那位男客服,那我講話一定要很機車,當一下傲客…^+++^

先跟她確認了一下上次查線的結果。結果那位小姐也說正常…o__O,客服小姐就跟我約什麼時候有空來我家查線了…

我在那個當時不知道在想什麼,一直好像聽不太懂小姐在講什麼似的,像個跳針的唱盤,一直在講同一句話,而且偶爾還會講一些不屬於那個時候該講的內容…反正事後想了一下,那段對話一整個活像被附身了…XD

那位女客服最後請我留電話,中華電信的維修人員會再另外跟我約時間查線。音為之前的事件,所以這次選擇留我的手機號碼了,一來我的手機不離身、也不關機,二來,就算真的關機時打來,也還有來電捕手。


第三關:
我不曉得中華電信是不是沒有通知的習慣…還是因為我跟女客服講,我隨時有空,所以那位女客服也就跟維修師傅講我隨時有空?(我覺得這論點應該是錯的…因為女客服絕對不知道幫我維修的維修師傅是誰吧?)

27日的早上,正當我與一位好久不見的朋友出去遊玩的時候,他天殺地打了電話過來…對方說對方已經到了龍天路,(龍天路離我家只隔一條街的路)然後詢問如何到我家來…

你知道那個場景其實是有點尷尬的嗎?跟一個朋友幾天前就約好了10點出去玩,朋友也已經到我家準備出發了,就在我準備踏出房門時,卻突然跟我說已經到我家附近了…這叫我該怎麼講呢…

一旦拒絕了中華電信的維修工,那代表我的網路可能最快要下個星期一才能修好,而且,如果別人已經排定行程的話就更晚了…可是這樣又變成我的朋有得等我網路修好才可以走…

當然,最後,我選擇了我的私心…XDDDD,網路修好比較重要啦!幸好整個查線和維修其實並沒有花上太長的時間,大約一個多小時就弄好了。

最後的問題點,果然就如同我之前所預料的,是內線的電話線的問題…

首先我要先講一下,我們家有兩條電話線,1、2樓是我們家平時打電話用的,3樓則是我哥後來牽來自己專門用的電話線,不過自從有了手機之後,3樓的電話線也就淪落到專門拿來繳網路費的境界了。而問題就是,因為3樓的電話線是之後牽的,所以不像1、2樓的電話線是埋進牆壁裡,3樓的電話線是飛簷走壁,沿著我家屋外的牆壁延伸著!簡言之,那條電話線就這樣在外面經歷了風吹、雨打、日曬、還有被鋒利的水泥裁斷。之前某一條網路線也是從屋外的3樓延伸到了2樓,結果被磨到斷掉了!可是這次的電話線我延著線檢查也看不出異狀…那位師傅也看不出來…最後那整條電話線全換了一條新的!網路就通了!(電話沒試過,可是也不想試了…)

網路一好馬上就跟朋友出門了,不理坐在車內,吹著車內冷氣的師傅。(其實我本來想等他走再出門,可是他一直沒動…就算了!囧)


(感覺廢話扯好多…)


我本來想要一篇文章,一口氣把斷線斷網路、考試,還有食記全部寫完的…(不過你看我的網路斷線記都寫成這樣了…再加上其他的…我想文章篇幅應該會長到一個不行吧…囧)

迴響: 

31 Response to "中華電信網路斷線記"

  1. chimaera Says:

    喔喔,這種真的很麻煩!!
    我有碰過幾乎類似的情形(但是是在美國)
    客服也一樣一開始都是一直說沒問題
    (中略)
    然後維修員也是突然出現...(這就是電信業者的必備要素??)

    話說最後也是差不多的結果..是我租的房子電話線路的問題...

  2. SHOW Says:

    To chimaera:
    看來這個問題好像世界各地都有的樣子…

  3. 米擄 Says:

    我用的是cable凱擘,比其他爛更多...

  4. SHOW Says:

    to 米擄
    cable的素質好像每個地方都不一樣的樣子…(不過優點是比adsl便宜很多!!)

  5. 匿名 Says:

    Please let me know if you're looking for a article writer for your site. You have some really great posts and I feel I would be a good asset. If you ever want to take some of the load off, I'd
    really like to write some content for your blog in exchange for a
    link back to mine. Please blast me an e-mail if interested.
    Thanks!

    Look into my web page :: lombardies

  6. 匿名 Says:

    Just desire to say your article is as astounding. The clarity in your post is simply excellent and i could assume you are an expert
    on this subject. Well with your permission let me to grab your
    RSS feed to keep up to date with forthcoming post. Thanks a million and please keep up the
    gratifying work.

    my webpage; lockset

  7. 匿名 Says:

    Pretty nice post. I just stumbled upon your blog
    and wished to say that I've truly enjoyed browsing your blog posts. After all I will be subscribing to your feed and I hope you write again very soon!

    my blog :: loogerhead

  8. 匿名 Says:

    Greetings! Very helpful advice within this post!
    It's the little changes that produce the biggest changes. Many thanks for sharing!

    Visit my web blog :: breece

  9. 匿名 Says:

    Do you mind if I quote a couple of your articles
    as long as I provide credit and sources
    back to your blog? My blog is in the exact same area of interest as
    yours and my visitors would genuinely benefit from some of the information you provide
    here. Please let me know if this ok with you. Appreciate it!


    Here is my web-site ... eyewash

  10. 匿名 Says:

    What i don't realize is in reality how you're now
    not actually much more well-favored than you might
    be right now. You are so intelligent. You realize thus
    considerably in terms of this topic, made me in
    my view imagine it from a lot of various angles.
    Its like men and women aren't fascinated except it is one thing to do with Girl gaga! Your individual stuffs excellent. All the time deal with it up!

    my page ... swiped

  11. 匿名 Says:

    What's up to all, how is everything, I think every one is getting more from this web site, and your views are fastidious designed for new people.

    Also visit my web-site :: inmigrantes

  12. 匿名 Says:

    Hi there colleagues, its fantastic paragraph regarding cultureand fully defined, keep it up all the time.


    Check out my web-site; vecie

  13. 匿名 Says:

    Definitely consider that that you stated.
    Your favorite reason seemed to be at the internet the easiest thing to be mindful of.
    I say to you, I definitely get irked at the same time as other
    folks think about worries that they just don't recognize about. You controlled to hit the nail upon the top as smartly as defined out the whole thing with no need side-effects , folks could take a signal. Will probably be back to get more. Thank you

    Feel free to visit my homepage; cuddy

  14. 匿名 Says:

    Thanks in support of sharing such a nice idea, post is good, thats
    why i have read it completely

    Here is my website :: capelo

  15. 匿名 Says:

    I do not even know the way I ended up right here, however I thought this post was great.
    I do not understand who you're but certainly you're
    going to a famous blogger if you aren't already. Cheers!

    my page; waterfalls

  16. 匿名 Says:

    I’m not that much of a online reader to be honest but your sites really nice,
    keep it up! I'll go ahead and bookmark your website to come back later. Cheers

    my web site: lokytorent

  17. 匿名 Says:

    Great blog here! Also your website loads up very fast!
    What web host are you using? Can I get your affiliate link
    to your host? I wish my site loaded up as fast as yours lol

    Feel free to surf to my blog - heintzelman

  18. 匿名 Says:

    It's perfect time to make some plans for the long run and it is time to be happy. I've read
    this put up and if I may just I wish to counsel
    you few fascinating things or tips. Maybe you could write next articles referring to this article.
    I wish to read more issues about it!

    Here is my website; guyane

  19. 匿名 Says:

    We stumbled over here different page and thought I might check things out.
    I like what I see so i am just following you. Look forward to finding out about your web page repeatedly.



    Look at my webpage :: gstring

  20. 匿名 Says:

    First of all I would like to say terrific blog!
    I had a quick question in which I'd like to ask if you don't mind.
    I was interested to find out how you center yourself and clear your
    head before writing. I have had a hard time clearing my mind in getting my ideas out.
    I truly do take pleasure in writing but it just seems
    like the first 10 to 15 minutes are usually wasted just trying to figure out how to begin.

    Any recommendations or tips? Appreciate it!


    Also visit my web blog: lomsak

  21. 匿名 Says:

    I am regular visitor, how are you everybody? This article posted at this web
    page is genuinely good.

    Look into my webpage :: interplay

  22. 匿名 Says:

    I visited multiple web pages except the audio quality for audio songs existing at this web site
    is genuinely excellent.

    Also visit my page lathian

  23. 匿名 Says:

    I have fun with, lead to I discovered just what I used to be having a look for.
    You've ended my four day lengthy hunt! God Bless you man. Have a nice day. Bye

    My blog :: ritmoson

  24. 匿名 Says:

    These are truly enormous ideas in regarding blogging.
    You have touched some nice points here. Any way keep up wrinting.


    Feel free to visit my web-site: remax

  25. 匿名 Says:

    Good day! I simply would like to offer you a huge thumbs up for your
    great info you have got here on this post. I am returning to
    your web site for more soon.

    Feel free to surf to my weblog; ferrys

  26. 匿名 Says:

    Wonderful, what a webpage it is! This blog presents helpful facts to us, keep it
    up.

    My web site; tormes

  27. 匿名 Says:

    It's a pity you don't have a donate button! I'd without a doubt donate to this superb blog! I guess for now i'll settle for book-marking and adding
    your RSS feed to my Google account. I look forward to new updates and will share this site with my Facebook group.
    Chat soon!

    My blog ... killing

  28. 匿名 Says:

    I know this if off topic but I'm looking into starting my own blog and was curious what all is needed to get set up? I'm assuming having
    a blog like yours would cost a pretty penny? I'm not very internet savvy so I'm not
    100% sure. Any tips or advice would be greatly appreciated.
    Thanks

    My page ... teneriffe

  29. 匿名 Says:

    Hello it's me, I am also visiting this web site on a regular basis, this site is genuinely fastidious and the users are genuinely sharing fastidious thoughts.

    My web-site seminars

  30. 匿名 Says:

    Hi there! I know this is kind of off topic but I was wondering if you knew
    where I could get a captcha plugin for my comment form? I'm using the same blog platform as yours and I'm having difficulty finding one?
    Thanks a lot!

    My homepage - featuring

  31. 匿名 Says:

    I could not refrain from commenting. Perfectly written!


    Feel free to visit my website :: veronika

與我msn