中華電信網路斷線記

6月,真是個多事之秋呀…歷經了斷電話、斷網路…(而且一斷就斷了近1個月…)考試…連續一個月沒下雨………


其實我現在看了一下好像也還好耶……囧


來說一下有關於網路斷掉的經過好了…

好像是6月5日還6日的事情了吧?其實在那之前,我的網路偶爾會出現瞬斷的情形,也就是瞬間會斷線,可是又會馬上連上線…雖然如此,可能對於瀏覽網頁還是沒什麼影響,只是BBS會被迫斷線,必須手動才能連上線…

一開始我還以為是IP分享器或是變壓器過熱造成的輕微當機,因為之前讀書的時候也有發生過類似的問題,那個時候是把數據機、IP分享器(當然數據機和IP分享器還沒有結合)和變壓器關掉、拔起來,讓它們休息一下,的確之後瞬斷的問題就消失了,所以沒用網路的時候,我就會讓它休息一下,把開關關掉,然後把變壓器拔起來…

結果…5日還6日的16點多吧?網路斷掉了…不過這次斷有點久,所以我就索性把電腦關了,然後用簡訊通知了剛剛msn聊到一半的u咪醬講說網路斷線的事情,就上樓把分享器關掉,變壓器拔起來。

結果沒想到從那天開始,網路就沒再好過了!!o o

一開始我以為是沒有繳帳單的關係吧?(我有打123過去確認的確有未繳的帳單)

可是過了幾天,帳單都繳清了,怎麼網路還沒恢復!!

這個時候,沒辦法了,只好尋求障礙申告的途徑了…

這也應該是我第一次了解到障礙申告的順序吧…其實中華電信的障礙申告主要有分3個關卡,第一個關卡是中華電信那邊的主伺服器;第二個關卡我不是很清楚,不過我確定不是我們家附近的那個中華電信裝置,(那個東西要怎麼稱呼呀?)我想可能是中華電信各地的準伺服器吧;第三關才是我們家附近的中華電信裝置,一直到我們屋前的裝置。(又一個不知道如何稱呼的東西…)


首先的第一關:
其實就是最簡單的,電話障礙申告…家用電話直撥123,然後仔細聽語音的步驟就可以了。測試之後,語音說我們家的電話正常…根本就是有問題…因為我有拿我房間絕對可以打電話的電話拿來接我哥房間的電話線,可是不能通!沒辦法之下,只好打去客服詢問了…

客服接通了,接電話的是個男客服。首先我先很簡單地把我這邊的問題描述一遍,也有把網路和電話線的部分跟男客服講,不過我總覺得那位男客服似乎對於中華電信的線路很有信心似的,一直把問題推給我,認為是我的分歧器(我有點聽不懂他說什麼,不過確定是三個字,分X器。至於分歧器,講白一點就是把電話線一分為二的轉接器,一頭接電話、一頭接IP分享器)的問題,讓我覺得那位男客服講話真的很白X。不過後來還是說要幫我查中間的線路…問了一下才知道中間的線路並不是我們家這邊…orz,而是我們家我家和主伺服中間,反正就如上面說的是一個我不知道的地方就是了…

而那位白X的男客服也說要我留下電話,之後會以電話通知,我留了家用電話。


第二關:
那位白X的男客服其實說隔天就會請他們的師傅幫我查中間的線路,而且我想,我都留了電話了,如果查出問題應該會主動跟我講吧?

我只能說我居然會這麼天真…他老大過了3天還4天都還沒有通知我……

你會說可能會在我不在家的時候call進來吧?我先說唷…第1天,我可是一整天都沒有出門喔!!之後的2~4天,我也都是以最低限度地,降低了我的出門時間,增加自己待在房內的時間…當然或許有可能真的漏接電話了吧……那我真的認了……囧

一直到最後我實在是受不了了,在第3天還第4天的23、24點,打電話去給了客服人員…雖然u咪醬叫我明天再打…不過實在是受不了了…XD(反正中華電信的客服電話是24小時的嘛…)

打了過去,是位女客服。其實我在打客服前想說,如果接的人是之前那位男客服,那我講話一定要很機車,當一下傲客…^+++^

先跟她確認了一下上次查線的結果。結果那位小姐也說正常…o__O,客服小姐就跟我約什麼時候有空來我家查線了…

我在那個當時不知道在想什麼,一直好像聽不太懂小姐在講什麼似的,像個跳針的唱盤,一直在講同一句話,而且偶爾還會講一些不屬於那個時候該講的內容…反正事後想了一下,那段對話一整個活像被附身了…XD

那位女客服最後請我留電話,中華電信的維修人員會再另外跟我約時間查線。音為之前的事件,所以這次選擇留我的手機號碼了,一來我的手機不離身、也不關機,二來,就算真的關機時打來,也還有來電捕手。


第三關:
我不曉得中華電信是不是沒有通知的習慣…還是因為我跟女客服講,我隨時有空,所以那位女客服也就跟維修師傅講我隨時有空?(我覺得這論點應該是錯的…因為女客服絕對不知道幫我維修的維修師傅是誰吧?)

27日的早上,正當我與一位好久不見的朋友出去遊玩的時候,他天殺地打了電話過來…對方說對方已經到了龍天路,(龍天路離我家只隔一條街的路)然後詢問如何到我家來…

你知道那個場景其實是有點尷尬的嗎?跟一個朋友幾天前就約好了10點出去玩,朋友也已經到我家準備出發了,就在我準備踏出房門時,卻突然跟我說已經到我家附近了…這叫我該怎麼講呢…

一旦拒絕了中華電信的維修工,那代表我的網路可能最快要下個星期一才能修好,而且,如果別人已經排定行程的話就更晚了…可是這樣又變成我的朋有得等我網路修好才可以走…

當然,最後,我選擇了我的私心…XDDDD,網路修好比較重要啦!幸好整個查線和維修其實並沒有花上太長的時間,大約一個多小時就弄好了。

最後的問題點,果然就如同我之前所預料的,是內線的電話線的問題…

首先我要先講一下,我們家有兩條電話線,1、2樓是我們家平時打電話用的,3樓則是我哥後來牽來自己專門用的電話線,不過自從有了手機之後,3樓的電話線也就淪落到專門拿來繳網路費的境界了。而問題就是,因為3樓的電話線是之後牽的,所以不像1、2樓的電話線是埋進牆壁裡,3樓的電話線是飛簷走壁,沿著我家屋外的牆壁延伸著!簡言之,那條電話線就這樣在外面經歷了風吹、雨打、日曬、還有被鋒利的水泥裁斷。之前某一條網路線也是從屋外的3樓延伸到了2樓,結果被磨到斷掉了!可是這次的電話線我延著線檢查也看不出異狀…那位師傅也看不出來…最後那整條電話線全換了一條新的!網路就通了!(電話沒試過,可是也不想試了…)

網路一好馬上就跟朋友出門了,不理坐在車內,吹著車內冷氣的師傅。(其實我本來想等他走再出門,可是他一直沒動…就算了!囧)


(感覺廢話扯好多…)


我本來想要一篇文章,一口氣把斷線斷網路、考試,還有食記全部寫完的…(不過你看我的網路斷線記都寫成這樣了…再加上其他的…我想文章篇幅應該會長到一個不行吧…囧)

31 Response to "中華電信網路斷線記"

  1. 匿名 Says:

    喔喔,這種真的很麻煩!!
    我有碰過幾乎類似的情形(但是是在美國)
    客服也一樣一開始都是一直說沒問題
    (中略)
    然後維修員也是突然出現...(這就是電信業者的必備要素??)

    話說最後也是差不多的結果..是我租的房子電話線路的問題...

  2. 123 Says:

    To chimaera:
    看來這個問題好像世界各地都有的樣子…

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    我用的是cable凱擘,比其他爛更多...

  4. 123 Says:

    to 米擄
    cable的素質好像每個地方都不一樣的樣子…(不過優點是比adsl便宜很多!!)

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